Title Here
 

User satisfaction surveys.


The design of a user satisfaction scan instrument and methodology is determined by dint of the objective of the overlook the users' characteristics and the resources available. These three inputs will inform decisions about the contemplate options. The option chosen will in turn round influence the layout of the review methods of maximising response rates and courses of analysis. These are all interrelated and it will be necessary to review earlier decisions when viewing the review project from each of these aspects. Edited version of a paper given at the Performance measures for libraries and information services conversation Sydney May 2004

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User satisfaction


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