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Raising the bar: a new J.D. Power study shows home-buyer satisfaction going up; Pulte takes platinum


NEW-HOME BUYER ARE MORE SATISFIED than at any time with their builders, even as the number of units built and the average price of a house increases, according to the JD Power and Associates 2004 New-Home Builder Customer Satisfaction inquiry

This year, the national average industry score for customer satisfaction increased from 109 to 112 with 100 being the starting value for the index.

"In this environment that's hard to do," says Paula Sonkin, executive director of the Real Estate Industries Practice for JD Power. "Initiatives that builders have set in place are continuing to have an impact.


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