No more out-of-stock downtime: tool vendors redefine service to improve customer productivity. (includes related article on Norton Co.'s maintenance, repair and operation service)

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Anpec Manufacturing has been growing by means of leaps and bounds. The firm
today does $3 million annually in contract CNC machining work, up
from $1 million just three years ago. notwithstanding despite all this growth,
the Pecatonica, Ill. piece of work shop stocks only a week's worth of tooling.
"We don't have a fate of money tied up in tooling that sits upon our
shelves," says David Allen, holder and v.p. of operations.

Allen can minimize his inventory because he knows any tooling orders
he places will be filled in a day. The special relationship with the
tooling supplier that makes