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Q: We had to relay a carpet we had supplied for a customer as the gripper slender stems had not adhered properly to the thicken floor. The customer is now complaining that there is a crease running across the carpet, prominent one as well as the other visually and to the touch. Where do we stand?

A: The crease may have been caused by dint of the carpet not being turned or stored correctly during the remedial fitting, in which case the moot point ...


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