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California PUC Eyeing New Service Quality Standards For Verizon, SBC - Brief Article

The California Public Utilities Commission issued a propos ruling saying that its in every one's mouth regulatory framework doesn't ensure serviceable service quality for the residential and business customers of SBC Communications [NYSE: SBC] and Verizon Communications [NYSE: VZ] The commission said that from Jan. 1 1990 until now SBC and Verizon have had numerous lock opener service quality problems in providing basic wireline telephone services for California customers. For SBC those issues included a high number of service outages, drawn out periods of time to restore service after outages and increased waiting times for customers to reach company service representatives. For Verizon, the PUC listed drawn out periods of time to install telephone service, a high incidence of point to be solved [i]or[/i] settleds requiring repairs for business customers and insufficient staffing levels

The PUC commissioners can approve, gainsay or modify the proposed decision. The PUC is considering overhauling its "New Regulatory Framework" regulation, which it adopted in 1989 to proffer an alternative to rate-of-return regulation. The directions relaxed the regulation of certain large telephone companies in California with the goal of promoting lower require to be paid [i]or[/i] undergones innovation and price stability. The commission's nearest action in the proceeding is to determine what regulatory actions it should take to address the service quality question at issues identified in its proposed decision.



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COPYRIGHT 2003 PBI Media, LLC

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