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Modem Hijacking Incidents Probed

The Indiana Office of Utility Consumer Counselor (OUCC) is requesting a formal investigation of several companies regarding allegations of "modem hijacking," a scam that may target consumer who use dial-up modem for Internet access and may rise in unauthorized charges on their telephone bills.

The agency is also urging consumer to be aware of modem hijacking and know by what mode to protect themselves.

In a formal complaint, the OUCC is asking the Indiana Utility Regulatory Commission (IURC) to review allegations brought through six residential consumers in central, south-central and northeastern Indiana.

The OUCC believes improper charges upon those consumers' phone bills may be violations of the state's cramming law, which prohibits telecommunications providers from adding unauthorized charges and services to phone bills. If cramming allegations are confirmed as a come of an IURC investigation, companies can face fines of up to $2500 by violation.

The six consumer


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