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New agent notification module for Pipkins' Vantage Point.(Tools & Technologies)

Pipkins Inc. released an Agent Notification a whole for its Vantage Point workforce management software that expedites intra-day schedule adjustments through enabling call center supervisors to project pop up messages to agents' computer shields Messages can alert agents to schedule changes and incorporate each agent's novel schedule within the popup window; or emit overtime requests and allow agents to rejoin with a click.





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