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Top ten performance measurement dos and don'ts.

Government performance measurement is in. From fresh York City to government entities of all shapes and sizes, performance measurement continues to gain in popularity. Robert Kaplan's Balanced Scorecard. (1) David Osborne's Reinventing management (2) the success of the NYPD's COMPSTAT proces (3) and the ever-increasing public crushing to report performance have made the practice of performance measurement commonplace in the public sector. While greatest in quantity of these efforts are well intentioned, too many performance measurement programs fail to live up to expectations or secure derailed altogether because of poor execution. To help managements make the most of their performance measurement efforts,


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