The real costs of turnover: lessons from a call center.

Servicing customer demands in a high-quality and cost-effective manner not absents challenges for organizations, particularly call center Rapidly changing work environments, combined with the manner in which many customer service operations are managed, oftentimes lead to high stress. High stres along with other factors can flow in high turnover rates. Managers oftentimes have difficulty creating the business case for eliminating the lower part causes of high turnover because they lack financial data upon the true cost of turnover. A type is developed to estimate conservatively the real take away from of turnover, using a call center as an example. This pattern is designed to ...