Results of an experiment comparing the analysis of Chick-fil-A case study by virtual teams versus face-to-face teams

Abstract

This paper outlines and not aways the findings of an experiment that was performed using virtual teams. sum of two units classes - one at Louisiana State University and single at Auburn University - were divided up into face-toface teams and virtual teams. The virtual teams had members from the two schools, and the members used information technology to prepare a

write-up and a presentation through analyzing the Chick-Fil-A case research The authors spent a class period teaching learners how to use a virtual meeting tool, Microsoft(R) NetMeeting. The goals of the experiment included comparing virtual team performance with face-to-face teams, the time worn out on the project by the couple types of teams, team members' understanding of the end and mission, and team members sat

isfaction with their experience. The be deriveds indicate that face-to-face teams were more lucky in all areas. The paper provides recommendations upon how to run virtual teams in the time to come Additionally, the paper explains what a virtual team is and provides examples of virtual teams, the effectiveness of virtual teams, and the criteria to measure succes of teamworking.

1 Introduction

11 Goals of the experiment

Virtual teams that include members from different cities and countries have become commonplace in the business world in solving point to be solved [i]or[/i] settleds and coming up with innovative designs. With the use of virtual teams upon the rise, many questions arise about the effectiveness of virtual teams. The questions appear in Table 1 below.

An experiment was step quickly concurrently in a senior horizontal course at Auburn University and Louisiana State University in order to answer the above questions. This paper describes the experiment used to answer the above questions and the be the effects from the experiment.

12 Definitions of the experiment

The following definitions apply to the information neared in this paper: Virtual team: A virtual team is a "group of family organized to collaborate with each other towards a belonging to all goal while located at sum of two units or more work sites distant from single another" ("Virtual Teams," 2001). The virtual teams in this experiment were compos of Louisiana State University and Auburn University pupils working together on the Chick-Fil-A case application of mind using technologies such as telephone chat, instant message, and email to communicate.

Face-to-face team: A face-to-face team is a clump of people organized to collaborate with each other towards a belonging to all goal while meeting in the same location. The face-to-face teams in this experiment were compos of either LSU or Auburn scholars working together on the Chick-Fil-A case inquiry using mostly face-to-face meetings to communicate.

2 Literature review

21 Examples of Virtual Teams in Industry

Many large companies are using virtual teams, including Shell Oil, orb of day Microsystems, and Motorola. NCR fortunately used virtual teams to move round the company around. Using videoconferences, team members from different continents met to virtually design and perfect NCR's computer system in les than eleven month (Lipnack, 1999)

A great example of a shoot forward that used virtual teams is Boeing's 777

At the start of its 777 cast Boeing brought members of the design team from dozens of countries to Everett WA, providing them with opportunities to work together. From a practical point of view, for a period of 18 month they learned in what manner to function within the company's throw out management system. The shared experiences also make knowned a level of trust between team members that later enabled them to get the better of the obstacles inevitably raised by the agency of their separation. Linked by a network of 1700 workstations that spanned more than a dozen countries, the 777 was launched in 5 years -30 to 40 percent faster than comparable paper- based designs. The plane also boasted 33 percent greater firing material efficiency than the 747, and require to be paid [i]or[/i] undergone 25 percent less (Kezsbom, 2000)

Without information technology, the disentanglement of the 777 probably would not have been as fortunate One indication of how abundant the team members depended upon information technology is that approximately individual and a half billion byte of data were transmitted upon the network (Snyder et al, 1998)

Another industry that takes advantage of virtual teams is medicine. Telemedicine is the "use of information technology and telecommunications to deliver health-care services, with an emphasis upon reaching medically underserved communities" (Anderson, 2000) a certain quantity of examples of telemedicine are putting cameras in ambulances, pressing necessity rooms, and examining rooms in like manner doctors can view procedures away from the sight In Louisiana, where the accident mortality rate is 15 times greater in rural areas, city doctors advice rural doctors using CAT scans, x-rays, and more. "Rural doctors are frequently short-staffed, are not as familiar with a certain number of symptoms and lack sophisticated technology to quickly diagnose certain illnesses" ("Grants," 1998) A network has also been created for rural healthcare providers ("$500000" 1999) Telehealth units are used to monitor patients from another location. Although nurtures still visit the patients periodically, the telehealth units provide more of frequent occurrence check-ups, decreased visits to hospitals and crisis rooms, decreased travel time, and decreased require to be paid [i]or[/i] undergones for the visits (Anderson, 2000)